Terms of service

OVERVIEW

Last Updated: October 19, 2026

This website is operated by Refinairy, located at The Village Walk Shoppes, Buckley's, Saint Kitts. Throughout the site, the terms "we", "us" and "our" refer to Refinairy.

Refinairy offers this website, including all information, tools, products and services available from this site to you, the customer, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our website and/or purchasing products or services from us, you agree to be bound by these Terms of Service, including any additional terms and policies referenced herein.

These Terms apply to all visitors, shoppers, customers and users of our website.

Please read these Terms carefully before accessing or using our website. If you do not agree with these Terms, you should discontinue use of the website.

Our online store is powered by Shopify Inc., which provides the e-commerce platform through which we offer our products and services.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms, you confirm that you are at least the age of majority in your jurisdiction or have obtained the necessary consent from a parent or legal guardian.

You agree not to use our products, website or services for any unlawful or unauthorized purpose.

You must not transmit viruses, malware or other harmful code through our website.

Any violation of these Terms may result in termination of your access to our services.

SECTION 2 – GENERAL CONDITIONS

Refinairy reserves the right to refuse service to any individual where permitted by applicable law.

You understand that information transmitted through the website may pass through various networks. Payment card information is encrypted during transmission.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of our website or services without our prior written authorization.

SECTION 3 – ACCURACY AND TIMELINESS OF INFORMATION

We strive to provide accurate, complete and current information on our website.

However, product information, availability, pricing and other details may occasionally contain errors or become outdated.

Refinairy reserves the right to modify website content, correct inaccuracies and update information at any time.

SECTION 4 – MODIFICATIONS TO SERVICES AND PRICES

Prices displayed on our website are subject to change without prior notice.

Refinairy reserves the right to modify, suspend or discontinue products, promotions or services at any time.

We are not responsible for losses resulting from modifications or discontinuation of services, except where otherwise required by law.

SECTION 5 – PRODUCTS AND SERVICES

Refinairy specializes in beauty supplies, haircare products, beauty accessories, cosmetics, fashion accessories, carnival essentials and other retail merchandise.

Certain products may be available exclusively online or in limited quantities.

We make reasonable efforts to display product images, colours, descriptions and specifications accurately. However, actual product appearance may vary due to lighting, photography and screen settings.

All purchases are subject to product availability and our applicable Refund and Exchange Policy.

Refinairy reserves the right to limit quantities, discontinue products or modify product descriptions and prices.

Customers are responsible for reviewing product instructions, ingredients, warnings and suitability before use.

SECTION 6 – BILLING AND ACCOUNT INFORMATION

Refinairy reserves the right to review, refuse or cancel orders where reasonably necessary, including suspected fraud, inaccurate payment information or product unavailability.

Customers agree to provide accurate billing, contact and purchase information.

If an order is modified or cancelled, we may attempt to notify the customer using the contact information provided at checkout.

All transactions are subject to the applicable payment, order fulfilment and refund policies.

SECTION 7 – OPTIONAL THIRD-PARTY TOOLS

Our website may provide access to third-party services, applications or payment platforms.

These tools may operate under their own terms, conditions and privacy policies.

Refinairy does not control the operation of independent third-party services and is not responsible for their performance, except where applicable law provides otherwise.

SECTION 8 – THIRD-PARTY LINKS

Our website may contain links to external websites or third-party services.

These websites operate independently of Refinairy.

We encourage customers to review the terms, conditions and privacy practices of external websites before completing transactions or sharing personal information.

SECTION 9 – CUSTOMER COMMENTS AND SUBMISSIONS

Customers may submit reviews, feedback, suggestions or other content through our website or communication channels.

By submitting content, you grant Refinairy permission to use, reproduce and display that content for legitimate business purposes, subject to applicable law.

Customers agree not to submit content that is unlawful, misleading, offensive, defamatory or infringes on the rights of others.

Refinairy reserves the right to remove inappropriate content from platforms under our control.

SECTION 10 – PERSONAL INFORMATION

The collection, use and protection of personal information submitted through our website are governed by our Privacy Policy.

Please review our Privacy Policy for additional information on how customer data is collected, processed and protected.

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on our website may contain typographical errors, inaccurate pricing, incorrect product descriptions or other omissions.

Refinairy reserves the right to correct such errors and update information, including after an order has been submitted, subject to applicable consumer protection laws.

If an error affects an order, we may contact the customer to explain available options.

SECTION 12 – PROHIBITED USES

Customers and website visitors are prohibited from:

  • Using the website for unlawful or fraudulent activities.

  • Violating intellectual property rights.

  • Submitting false or misleading information.

  • Uploading malicious software or harmful code.

  • Attempting unauthorized access to our website or systems.

  • Collecting personal information about others without authorization.

  • Interfering with website security or functionality.

  • Harassing, threatening or discriminating against other users or staff.

Refinairy reserves the right to restrict or terminate access when these conditions are violated.

SECTION 13 – DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

Refinairy makes reasonable efforts to maintain a secure, accurate and functional website.

However, we do not guarantee that the website will operate without interruptions, technical issues or errors.

Products and services are provided subject to their applicable descriptions, manufacturer information and any warranties required by law.

To the maximum extent permitted by applicable law, Refinairy shall not be liable for indirect, incidental or consequential losses arising from use of the website or its services.

Nothing in these Terms excludes or limits any rights or remedies that cannot lawfully be excluded.

SECTION 14 – INDEMNIFICATION

To the extent permitted by law, you agree to indemnify and hold harmless Refinairy, its owners, employees, representatives and service providers from claims, damages or reasonable expenses arising from your unlawful use of the website, violation of these Terms or infringement of third-party rights.

SECTION 15 – SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid or unenforceable, the remaining provisions shall continue in effect to the extent permitted by law.

SECTION 16 – TERMINATION

These Terms remain effective unless terminated by you or Refinairy.

You may discontinue use of our website at any time.

Refinairy may suspend or terminate access where a user violates these Terms.

Any outstanding payment obligations or liabilities incurred before termination remain applicable.

SECTION 17 – ENTIRE AGREEMENT

These Terms of Service, together with applicable policies published on our website, constitute the agreement governing use of Refinairy's online store and services.

Failure to enforce a provision does not constitute a waiver of our right to enforce that provision later.

SECTION 18 – GOVERNING LAW

These Terms of Service and any separate agreements through which Refinairy provides products or services shall be governed by and interpreted in accordance with the laws of the Federation of Saint Christopher (Saint Kitts) and Nevis.

SECTION 19 – CHANGES TO TERMS OF SERVICE

Refinairy reserves the right to revise, update or replace these Terms of Service at any time.

Updated Terms will be published on our website.

Continued use of our website following publication of revised Terms constitutes acceptance of those changes to the extent permitted by law.

Customers are encouraged to review this page periodically.