Privacy Policy

Last Updated: October 19, 2026

Introduction

This Privacy Policy describes how Refinairy ("we", "us", or "our") collects, uses, stores and discloses personal information when you visit our online store, purchase our products, use our services or otherwise communicate with us (collectively, the "Services").

Refinairy is a beauty retail business located at The Village Walk Shoppes, Buckley's, Basseterre, Saint Kitts and Nevis.

This Privacy Policy applies to our customers, website visitors and other individuals who interact with our business.

Please read this Privacy Policy carefully to understand how we handle and protect your personal information.

1. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business operations, website functionality, privacy practices or applicable legal requirements.

Any updates will be published on our website with a revised "Last Updated" date.

2. How We Collect and Use Your Personal Information

We collect personal information from customers and website visitors to process purchases, provide services, communicate with customers and improve the shopping experience.

Information may be collected directly from you, automatically through your use of our website or through third-party service providers.

We may use this information to fulfil orders, maintain customer accounts, provide customer support, administer promotions, improve our products and services, comply with legal obligations and protect our business.

3. Personal Information We Collect

Information You Provide Directly

When shopping with Refinairy or using our services, you may provide:

• Contact Information: Full name, telephone number, email address and residential or delivery address.

• Order Information: Products purchased, billing and shipping details, payment confirmation and order history.

• Account Information: Account credentials, preferences and other information needed to manage your customer account.

• Shopping Information: Products viewed, items added to your cart, purchase history, gift cards, loyalty points, reviews and referrals, where applicable.

• Customer Support Information: Messages, inquiries, feedback, complaints and other information you share when contacting us.

Certain information may be required to complete purchases or provide requested services.

Information Collected Automatically

When you visit our website, we may collect technical information such as your IP address, browser type, device information, pages visited, shopping activity and interactions with our website.

We may use cookies, pixels and similar technologies to collect this information.

Information Obtained from Third Parties

We may receive information from third-party companies that support our operations, including Shopify, payment processors, shipping providers, marketing platforms and analytics services.

Information received from these parties is handled in accordance with this Privacy Policy and applicable laws.

4. How We Use Your Personal Information

Order Processing and Fulfilment

We use customer information to process payments, prepare orders, arrange deliveries or collections, issue confirmations and manage returns or exchanges.

Customer Communication

We may contact customers regarding purchases, order updates, product inquiries, customer support requests and other service-related matters.

Marketing and Promotions

Where permitted by law, we may use customer information to communicate new arrivals, promotions, special offers, seasonal collections and other Refinairy updates through email, text messages or other marketing channels.

Customers may unsubscribe from promotional emails using the unsubscribe option provided.

Website and Business Improvement

We may analyze shopping activity, customer preferences and website performance to improve our products, inventory planning, customer experience and services.

Security and Fraud Prevention

We may use personal information to detect suspicious activity, prevent fraud, protect customer accounts and maintain the security of our website.

5. Cookies and Tracking Technologies

Refinairy uses cookies and similar technologies to support the functionality and performance of our Shopify-powered website.

These technologies may help us remember customer preferences, maintain shopping carts, analyze website traffic and deliver relevant marketing content.

Customers may manage cookies through their browser settings and any cookie preference tools made available on our website.

Disabling certain cookies may affect website functionality.

For more information about Shopify's cookies, visit:

https://www.shopify.com/legal/cookies

6. How We Share Personal Information

Refinairy may share personal information with trusted third parties when necessary to operate our business and provide services.

These may include:

• Shopify and other website service providers.

• Payment processing companies.

• Shipping, delivery and order fulfilment providers.

• Customer service and technology providers.

• Marketing and advertising platforms.

• Business analytics providers.

• Professional advisers or regulatory authorities where required by law.

We may also disclose information when necessary to comply with legal obligations, investigate fraud, enforce our policies or protect our business and customers.

We do not use or disclose sensitive personal information to infer personal characteristics without an appropriate lawful basis.

7. Third-Party Websites and Links

Our website may contain links to third-party websites, social media platforms or external services.

These websites operate independently and may have their own privacy policies and security practices.

Refinairy is not responsible for the privacy practices or content of websites that we do not own or control.

We encourage customers to review third-party privacy policies before sharing personal information.

8. Children's Privacy

Our website and online services are not intended for use by children without appropriate parental or guardian involvement.

We do not knowingly collect personal information from children in circumstances prohibited by applicable law.

If a parent or guardian believes that a child has provided personal information to us, they may contact Refinairy to request its review or deletion.

9. Security and Retention of Personal Information

Refinairy takes reasonable measures to protect customer information against unauthorized access, misuse, disclosure or loss.

However, no online platform or electronic transmission method can guarantee complete security.

We retain personal information only for as long as reasonably necessary to provide services, maintain business records, comply with legal requirements, resolve disputes and enforce applicable agreements.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

10. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have certain rights concerning your personal information.

These may include the right to:

• Request access to personal information held about you.

• Request correction of inaccurate or outdated information.

• Request deletion of personal information in certain circumstances.

• Request a copy of your personal information.

• Request restrictions on certain uses of your information.

• Withdraw consent where processing is based on consent.

• Opt out of promotional marketing communications.

• Appeal certain decisions regarding privacy requests where applicable law provides that right.

To exercise an applicable privacy right, please contact us using the details provided below.

We may request reasonable verification of your identity before processing a request.

11. Marketing Communications

Refinairy may send promotional communications about new products, beauty essentials, special offers, sales events and other store updates.

Where required, we will obtain appropriate consent before sending marketing communications.

Customers may unsubscribe from marketing emails at any time by selecting the unsubscribe link included in those messages.

Opting out of marketing communications does not prevent us from sending important transactional messages, including order confirmations, payment receipts and customer service updates.

12. Customer Accounts and Loyalty Information

Where available, customers may create accounts or participate in loyalty programs, promotional offers and other customer benefits.

We may collect and maintain information relating to customer profiles, purchase history, loyalty rewards, gift cards and account preferences.

This information is used to administer applicable programs and improve the customer shopping experience.

Customers are responsible for maintaining the confidentiality of their account login details.

13. Complaints and Privacy Concerns

If you have questions or concerns regarding how Refinairy collects, uses or protects personal information, please contact us.

We will review privacy-related concerns and respond within a reasonable timeframe or within any period required by applicable law.

Depending on your location, you may also have the right to submit a complaint to an appropriate data protection authority.

14. International Users and Data Transfers

Refinairy operates in Saint Kitts and Nevis and uses third-party technology and e-commerce service providers that may process or store information in other countries.

As a result, customer information may be transferred, processed or stored outside Saint Kitts and Nevis.

Where applicable law requires safeguards for international transfers, we will rely on appropriate legal mechanisms.